How do I change my bank account for payouts?

Go  to your account page  after you are logged in. Click on your payout preference, see link here: Click on “Stripe Detail”, click on “account”, go to Payout and professional details, then click on the “RVPlusYou settings”. Your current account will appear; click on the little pen to change your settings. Follow the instructions to Read More

What is the check-in process for a delivered RV rental?

For guests: Be sure you have communicated your reserved campsite number and/or details of the set up location in advance. Work out delivery times and check in process details with your RV rental host prior to arrival Be sure you understand how to operate the various features of the RV. Understand that moving the RV Read More

What if I have to cancel my RV trip?

If you have to cancel your RV camping trip, please immediately notify the RV owner of the rental that you have booked. The cancellation policy that applies will vary by RV owner; strict, moderate, and flexible. Ask your RV owner about their policy. To initiate the cancellation, please login to your account and find your Read More

What is the Guest Fee?

The RVPlusYou Guest Fee, or sometimes referred to as a booking fee, is paid by the renter and is retained by RVPlusYou to help pay for software, advertising, support, and other overhead in involved in running the site. The rate is 8% to 17%, depending on the total cost of the RV Rental.

Can I use two credit cards to pay for one RV rental?

Yes. If your arrival date is more than 30 days out, you may book the first 50% of the total with one credit card, add a second payment method and pay for the second half of the rental with the added credit card. More information

Is the security deposit on my RV rental refundable?

Yes. RVPlusYou will only hold a token for the security deposit, not actual funds. This “hold” is refunded (within 72 hours after check out) if there is no claim by the RV owner. The hold will only be used in cases of damage, or where renter purchases extra nights or other items from RV owner. Read More