THE RVPLUSYOU PROTECTION PROGRAM
The RVPlusYou rental protection policy is a valuable benefit that covers your renter, your RV, and you when you list and rent your RV through our online booking platform. Read below for details, or see our FAQ.
RV RENTAL PROTECTION POLICY: LIABILITY
►Why do RVPlusYou recreational vehicle owners need the RVPlusYou Protection program?
As a RVPlusYou member host, your primary source of protection against loss is your automobile insurance policy. However, certain insurance policies can contain exclusions, i.e. situations in which the insurance company will not pay for a claim. It is not uncommon for automobile policies to expressly exclude coverage for losses arising out of commercial, business and/or rental activity, and the involvement of third parties.
The liability coverage on your recreational vehicle presently may not be sufficient to protect you, where your negligence has caused bodily injury to others or if you accidentally cause damage to another person’s property as a RVPlusYou recreational vehicle owner. Moreover, today, when multi-million-dollar lawsuits are common, your automobile policy may provide substantial liability limits, but it may not be enough.
It is important to consult with your professional insurance advisers to ensure your policy will respond to losses associated with and arising out of your activities as a RVPlusYou recreational vehicle owner.
The RVPlusYou Protection Program can respond where your automobile’ insurance does not. Whether the issue requires medical care or repair of property, you will typically have coverage up to the program limits. There are exclusions, such as expected or intended damages, abuse or molestation, liquor liability, etc., so it is important to fully understand the program details.
►How would the RVPlusYou Protection Program respond where a guest slips on Member Host property and sues?
The RVPlusYou Protection Program liability coverage protects RVPlusYou recreational vehicle owners in the event that someone is injured on your recreational or you are deemed responsible for personal injury or property damage through negligence, in every case solely associated with a RVPlusYou booking. The program will also defend any claims against RVPlusYou recreational vehicle owners and pay for reasonable and necessary medical expenses up to the program limit regardless of who was at fault.
►How does the liability deductible apply?
A deductible is the portion RVPlusYou recreational vehicle owners are responsible for paying in the event of a claim. For example, the RVPlusYou Protection Program has a $2,500 deductible and a program limit of $300,000 in liability protection.
►What should I do if a liability or injury claim is made against me?
Any occurrence or circumstances that could give rise to a claim must be reported immediately. Contact RVPlusYou immediately to file a liability claim report under the RVPlusYou Protection Program. Assume no obligation, admit to no liability or incur any expenses for which we are or may become liable without written permission, except incurred to protect the property from further loss. Gather any documents, correspondence, memos, photos, video, etc. that may be pertinent to the claim.
►Once the claim is reported, what happens next?
The RVPlusYou Protection Program insurers will appoint a claims adjuster to investigate the circumstances of the loss. The RVPlusYou Protection Program insurers will assess the claim to determine what coverage is available and then evaluate the claim directing any further investigation or litigation necessary. In the case of a legal action made against you, The RVPlusYou Protection Program insurers will evaluate whether a defense is owed by the policy and appoint experts and/or lawyers for the defense team.
►What is my role throughout the process?
Fully participate and cooperate in the investigation and the defense of the claim against you; It is important that you share all information that you have about the claim with your claim team; Be prepared to attend examinations for discovery, mediation, settlement conferences, or a trial.
►How do settlements and policy payouts work?
The RVPlusYou Protection Program has the option to settle a liability claim without your consent to settle;
The program will pay up to the limit of liability for any one occurrence, and will independently settle or defend any claim or suit asking for damages. The duty to settle or defend ends when the limit of liability is exhausted. Member Host coverage is subject to a deductible and RVPlusYou recreational vehicle owners must pay that amount when requested; Payment will be issued to the claimant, if required by a settlement, mediation, trial or arbitration.
RV RENTAL PROTECTION POLICY: PROPERTY DAMAGE
►Why do Recreational Vehicle Owners need the RVPlusYou Protection program?
As a RVPlusYou Recreational Vehicle Owner, your primary source of protection against loss is your automobile insurance policy. However, certain insurance policies can contain exclusions, i.e. situations in which the insurance company will not pay for a claim. It is not uncommon for automobile policies to expressly exclude coverage for losses arising out of commercial, business and or rental activity, or the involvement of third parties. Simply put, the property coverage on your recreational vehicle presently may not be sufficient to protect your asset. It is important to consult with your professional insurance advisors to ensure your policy will respond to losses associated with and arising out of your activities as a RVPlusYou Recreational Vehicle Owner. The RVPlusYou Protection Program can respond where your automobile insurance does not. Whether the issue requires replacement or repair of personal or real property, you will typically have coverage up to the program limits. There are exclusions, such as expected or intended damages, smoking and pets etc., so it is important to fully understand the program.
►How would the RVPlusYou Protection Program respond where a guest destroys a lamp in my RV and will not pay to replace it?
The RVPlusYou Protection Program property coverage protects RVPlusYou Recreational Vehicle Owners in the event of accidental loss or damage to real or personal property caused by guests and/or arising out of your activities as a RVPlusYou Recreational Vehicle Owner, above a minimum claim threshold of $100.00. Maximum, $5,000
►What is accidental damage?
The definition of accidental damage is pretty uniform across insurance policies: damage that occurs suddenly as a result of an unexpected and nondeliberate external action. In layman’s terms, that usually means an unintentional one-off incident that harms the Recreational vehicle or its contents. So, general wear and tear or damage that occurs gradually will be excluded. Recreational Vehicle Owners also won’t be covered for mechanical failure.
►Why should I complete managed property contents inventory?
It’s a good idea to create an up-to-date contents inventory to to expedite a claim settlement if you ever need to make one. With a complete contents inventory, our partners can verify property easier, which makes settling any claim easier. Video of your RV set up at the rental location is a good way to document the condition prior to a rental.
►What is the difference between Replacement Cost and Actual Cash Value (ACV)?
Replacement cost for contents means the cost on the date of the loss or damage, of repairing or replacing (whichever is less) damaged property with new property of similar kind and quality, without deduction for depreciation, but not exceeding the applicable amount (s) of insurance as shown on the coverage summary page for any loss or damage arising out of one occurrence. Actual Cash Value(ACV) is an assessment of value of an item that considers depreciation. In determining depreciation, consideration is given to the condition of the item immediately before the damage, the resale value of the item & the normal life expectancy of the item in question.
►What documents will I need to provide if I make a claim?
Here’s what will be asked of you when you start your claim:
As many details as possible regarding the incident; A police or fire department report (if one was made); For equipment or appliances, documentation includes things like invoices, receipts, photos, make/model/serial numbers (or even user
guides and warranties); Photographs, video, and images where available.
►How long does the claim process take?
Every loss is different. For example, the restoration of significant damage caused by a fire may take longer than a claim for a straightforward theft. We make every effort to provide you with all the information you need up front in order to move the process along quickly, however each claim is different.