FREQUENTLY ASKED QUESTIONS
Step-by-Step Guide to Booking Your RV Rental
►Do I have to drive a big RV to my campsite and then set it up myself?
No. RVPlusYou is different than other RV rental companies. Our RV owners will deliver, and set up the RV for you at an agreed destination—RV resorts, campgrounds, special events, farms, even private homes. You never have to drive the RV. You simply drive up to the location and begin enjoying your RV accommodations. At the end of your stay, you check out and drive away.
►Do I need to make a separate campsite reservation?
Usually yes, but that can be negotiated with the RV owner. The campsite fee is paid separately from your RV rental through RVPlusYou unless you have made arrangements with the host. Some campgrounds are first-come, first-serve and your RV host can advise you how to best to secure those sites. Other campgrounds book up months in advance and require reservations well in advance.
►Who lists their RV on RVPlusYou?
RV owners who would like to earn a little extra income by sharing their RV with others. Their RV may often go unused, or they may be looking to help offset the expenses of owning an RV, such as loan payments, insurance, maintenance and storage. RV rental companies also list their units on RVPlusYou.
►What costs can I expect when I rent an RV from RVPlusYou?
Rates and fees are determined by each individual RV owner. Owners publish a nightly or weekly rate that may vary depending on the season, special event, etc. Most also charge for delivery (to cover gasoline and set-up) and cleaning. Some may offer optional amenities such as camp gear, firewood or fuel for a generator. RVPlusYou collects a nominal booking fee from renters based on a percentage of your reservation dollar amount. Charges are clearly outlined for you when you make a booking inquiry to an RV owner.
►How does the payment process work and what are the payment options?
Once an owner accepts your reservation request for the dates and pricing you have agreed to, you must click on the shopping cart to pay and confirm your reservation. Accepted payments include Paypal, Visa, MasterCard and American Express. When you reach the payment window, enter your billing information first, then click ‘Continue’. You will see the option to pay by credit card on the next screen.
►Is there a security deposit due with my rental?
Yes, RV owners set the amount of the security deposit which is collected and held by RVPlusYou. If there is no damage to the unit at the conclusion of the rental period, the deposit is returned in full to the renter within 72 hours. The RV owner will notify the renter within 72 hours if there are any charges for damages that will be deducted from the security deposit.
►What about auto insurance?
Most auto policies cover RV trailer towing, but check with your agent to be sure your RV is covered. Insurance is always a question that should be discussed with your insurance professional.
►What if I have a dispute with the RV owner?
Always communicate with the owner first. Most issues can be resolved easily with cordial communication. If resolution cannot be found, call RVPlusYou at 800-977-5444 and we will mediate any disputes between the RV owner and renter.
THE RVPLUSYOU PROTECTION PROGRAM
►Why do RVPlusYou recreational vehicle owners need the RVPlusYou Protection program?
As a RVPlusYou member host, your primary source of protection against loss is your automobile insurance policy. However, certain insurance policies can contain exclusions, i.e. situations in which the insurance company will not pay for a claim. It is not uncommon for automobile policies to expressly exclude coverage for losses arising out of commercial, business and/or rental activity, and the involvement of third parties.
The liability coverage on your recreational vehicle presently may not be sufficient to protect you, where your negligence has caused bodily injury to others or if you accidentally cause damage to another person’s property as a RVPlusYou recreational vehicle owner. Moreover, today, when multimillion-dollar lawsuits are common, your automobile policy may provide substantial liability limits, but it may not be enough.
It is important to consult with your professional insurance advisors to ensure your policy will respond to losses associated with and arising out of your activities as a RVPlusYou recreational vehicle owner.
The RVPlusYou Protection Program can respond where your automobile’ insurance does not. Whether the issue requires medical care or repair of property, you will typically have coverage up to the program limits. There are exclusions, such as expected or intended damages, abuse or molestation, liquor liability, etc., so it is important to fully understand the program details.
►How would the RVPlusYou Protection Program respond where a guest slips on Member Host property and sues?
The RVPlusYou Protection Program liability coverage protects RVPlusYou recreational vehicle owners in the event that someone is injured on your recreational or you are deemed responsible for personal injury or property damage through negligence, in every case solely associated with a RVPlusYou booking. The program will also defend any claims against RVPlusYou recreational vehicle owners and pay for reasonable and necessary medical expenses up to the program limit regardless of who was at fault.
►How does the liability deductible apply?
A deductible is the portion RVPlusYou recreational vehicle owners are responsible for paying in the event of a claim. For example, the RVPlusYou Protection Program has a $2,500 deductible and a program limit of $300,000 in liability protection.
►What should I do if a liability or injury claim is made against me?
Any occurrence or circumstances that could give rise to a claim must be reported immediately. Contact RVPlusYou immediately to file a liability claim report under the RVPlusYou Protection Program. Assume no obligation, admit to no liability or incur any expenses for which we are or may become liable without written permission, except incurred to protect the property from further loss. Gather any documents, correspondence, memos, photos, video, etc. that may be pertinent to the claim.
►Once the claim is reported, what happens next?
The RVPlusYou Protection Program insurers will appoint a claims adjuster to investigate the circumstances of the loss. The RVPlusYou Protection Program insurers will assess the claim to determine what coverage is available and then evaluate the claim directing any further investigation or litigation necessary. In the case of a legal action made against you, The RVPlusYou Protection Program insurers will evaluate whether a defense is owed by the policy and appoint experts and/or lawyers for the defense team.
►What is my role throughout the process?
Fully participate and cooperate in the investigation and the defense of the claim against you; It is important that you share all information that you have about the claim with your claim team; Be prepared to attend examinations for discovery, mediation, settlement conferences, or a trial.
►How do settlements and policy payouts work?
The RVPlusYou Protection Program has the option to settle a liability claim without your consent to settle;
The program will pay up to the limit of liability for any one occurrence, and will independently settle or defend any claim or suit asking for damages. The duty to settle or defend ends when the limit of liability is exhausted. Member Host coverage is subject to a deductible and RVPlusYou recreational vehicle owners must pay that amount when requested; Payment will be issued to the claimant, if required by a settlement, mediation, trial or arbitration.
►Why do Recreational Vehicle Owners need the RVPlusYou Protection program?
As a RVPlusYou Recreational Vehicle Owner, your primary source of protection against loss is your automobile insurance policy. However, certain insurance policies can contain exclusions, i.e. situations in which the insurance company will not pay for a claim. It is not uncommon for automobile policies to expressly exclude coverage for losses arising out of commercial, business and or rental activity, or the involvement of third parties. Simply put, the property coverage on your recreational vehicle presently may not be sufficient to protect your asset. It is important to consult with your professional insurance advisors to ensure your policy will respond to losses associated with and arising out of your activities as a RVPlusYou Recreational Vehicle Owner. The RVPlusYou Protection Program can respond where your automobile insurance does not. Whether the issue requires replacement or repair of personal or real property, you will typically have coverage up to the program limits. There are exclusions, such as expected or intended damages, smoking and pets etc., so it is important to fully understand the program.
►How would the RVPlusYou Protection Program respond where a guest destroys a lamp in my RV and will not pay to replace it?
The RVPlusYou Protection Program property coverage protects RVPlusYou Recreational Vehicle Owners in the event of accidental loss or damage to real or personal property caused by guests and/or arising out of your activities as a RVPlusYou Recreational Vehicle Owner, above a minimum claim threshold of $100.00. Maximum, $5,000
►What is accidental damage?
The definition of accidental damage is pretty uniform across insurance policies: damage that occurs suddenly as a result of an unexpected and nondeliberate external action. In layman’s terms, that usually means an unintentional one-off incident that harms the Recreational vehicle or its contents. So, general wear and tear or damage that occurs gradually will be excluded. Recreational Vehicle Owners also won’t be covered for mechanical failure.
►Why should I complete managed property contents inventory?
It’s a good idea to create an up-to-date contents inventory to to expedite a claim settlement if you ever need to make one. With a complete contents inventory, our partners can verify property easier, which makes settling any claim easier. Video of your RV set up at the rental location is a good way to document the condition prior to a rental.
►What is the difference between Replacement Cost and Actual Cash Value (ACV)?
Replacement cost for contents means the cost on the date of the loss or damage, of repairing or replacing (whichever is less) damaged property with new property of similar kind and quality, without deduction for depreciation, but not exceeding the applicable amount (s) of insurance as shown on the coverage summary page for any loss or damage arising out of one occurrence. Actual Cash Value(ACV) is an assessment of value of an item that considers depreciation. In determining depreciation, consideration is given to the condition of the item immediately before the damage, the resale value of the item & the normal life expectancy of the item in question.
►What documents will I need to provide if I make a claim?
Here’s what will be asked of you when you start your claim:
As many details as possible regarding the incident; A police or fire department report (if one was made); For equipment or appliances, documentation includes things like invoices, receipts, photos, make/model/serial numbers (or even user
guides and warranties); Photographs, video, and images where available.
►How long does the claim process take?
Every loss is different. For example, the restoration of significant damage caused by a fire may take longer than a claim for a straightforward theft. We make every effort to provide you with all the information you need up front in order to move the process along quickly, however each claim is different.
S A F E T Y
►Is RVPlusYou safe? How do I know I can trust the RV host?
RVPlusYou is built on a trust platform, meaning that each party is verified by phone number, email, and social media (if available). Look for a complete profile that includes a full name, descriptive personal bio, and photos. We encourage users to get to know each other through our messaging system. Renters and RV owners are rated and reviewed by other parties for their past transactions so as an RV renter, you can decide if a listing is a good fit for your outdoor experience. Remember, when in doubt, ask questions! If you′re not getting the answers you need, consider booking with someone else.
►Does RVPlusYou conduct background checks?
RVPlusYou does not perform criminal background checks on users or owners. All users are required to create a profile with a full name, verified email address and phone, as well as a personal bio.
►What is the best way to ensure a positive RV rental experience?
The best way to have a great trip is by asking questions and communicating with the host in detail. Review the details of the listing carefully and ask about any key information that is missing. Clear communication on the RVPlusYou website not only provides protection to renters through clear documentation, but it fosters trust between both parties.
►What if an RV owner asks me to book off-line?
The safest rental transaction is when RVPlusYou handles the transaction for both parties, which qualifies for the Protection Program. However, some RV Rental companies are approved to take the transaction offline through their own process. Simply ask RVPlusYou customer support for clarification if you have any doubts.
►What happens if I encounter a problem during my stay?
In non-emergency situations, contact your RV owner host, or the campground manager. You may also contact customer service via our website and a representative will respond to your inquiry as soon as possible. You can also call 800-977-5444.
►What happens if I have an emergency situation?
If you ever feel unsafe or threatened, call the local police or emergency services immediately (911 in North America). If you have an emergency related to your booking (you′re unable to reach your RV host at check-in, for instance) contact us immediately at 800-977-5444.
►I didn’t receive the email authentication from RVPlusYou after I signed up. Where is the email?
Please check your junk or spam mail box and change your email settings to list RVPlusYou as a safe sender.
►I can’t log in after authenticating my email. What should I do?
Remember that passwords are case sensitive. Be sure you have replicated your login exactly as you typed it when you signed up. If you continue to have issues, contact customer support.
►I dragged and dropped a photo of myself to my profile page, but then it disappears. Has it been
Yes. Click on the ‘Edit’ tab and you will see it there.
►I’m ready to check out and pay for my RV rental. On the payment page it looks like the only payment option is PayPal. How can I pay by credit card?
Fill out the contact information and click ‘Continue’. You will see the opportunity to pay by credit card on the next screen.