Who cleans the RV after an RV Rental

The RV Owner is responsible for sterilization, following CDC guidelines for sanitizing after use. The RV owner or rental company is also responsible for the quality and functionality of the RV that they are renting out to guests.

What if an RV Renter asks me to book off-line

You should advise and assist renters to book online and explain why it is in their interest to do so: The cost to book through RVPlusYou is just 3% for RV owners and includes our protection policy The cost to the RV renter is low as well, just 8% to 17% If an RV renter Read More

Can I let the RV renter drive or tow my RV

Yes, you may let the RV renter book through the RVPlusYou platform and drive or tow your rental. It is your decision, however there are two issues to address: The RVPlusYou Rental Protection policy does not apply to moving RV rentals. Make sure to obtain a rider from the renter’s auto policy to cover your Read More

What is a Trust Platform

RVPlusYou is built on a trust platform, meaning that each party is verified by phone number, email, and social media (if available). Each party creates a profile that includes a full name, descriptive personal bio, and photos. We encourage users to get to know each other through our messaging system. Renters and RV owners are Read More

Why do I need RVPlusYou, why not just book direct with the RV owner?

RVPlusYou holds payment for the RV rental, thereby making sure that both parties get what they expect. Payment to the owner of the RV does NOT happen until after check out. Booking through RVPlusYou means a reliable RV rental is delivered when it’s supposed to be, and payment for services is paid on time to Read More

How will RVPlusYou Pay me

RVPlusYou will send payment to your Stripe Express account, or by check. You must first set up your Stripe account and update your ‘Payout Preference’ in your ‘Account’ setting.

How does the Click to Call feature work

The ‘Click to Call’ feature is located in the messaging center, top of the message, and allows RV Owner and RV Renter to communicate over the telephone via live phone call. The feature is only available to Gold Hosts and for those users with an updated and verified mobile phone number. To Opt Out of Read More

What if I have a dispute with the RV owner

Always communicate with the owner first. RVPlusYou facilitates the payment transaction, but the rental agreement is between you and the RV owner. Most issues can be resolved easily with cordial communication. If resolution cannot be found, call RVPlusYou at 800-977-5444 , or email at support@RVPlusYou.com and we will mediate any disputes between the RV owner and Read More