Always communicate with the owner first. RVPlusYou facilitates the payment transaction, but the rental agreement is between you and the RV owner. Most issues can be resolved easily with cordial communication. If resolution cannot be found, call RVPlusYou at 800-977-5444 , or email at support@RVPlusYou.com and we will mediate any disputes between the RV owner and renter per our Guest Refund Policy. Remember, it’s always a good idea to document any damage or issues with the RV, and always communicate via our messaging platform to insure we have access to the communication between RV owner and guest.