How long does the claim process take?

Every loss is different. For example, the restoration of significant damage caused by a fire may take longer than a claim for a straightforward theft. Our carrier will make every effort to provide you with all the information you need up front in order to move the process along quickly, however each claim is different. Read More

What information or documents will I need to provide if I make a claim

See our Damage Policy for details. Here’s what will be asked of you when you start your claim: Provide as many details as possible regarding the incident; A police or fire department report (if one was made); For equipment or appliances, documentation includes things like invoices, receipts, photos, make/model/serial numbers (or even user guides and Read More

What is the difference between Replacement Cost and Actual Cash Value

Replacement cost for contents means the cost on the date of the loss or damage, of repairing or replacing (whichever is less) damaged property with new property of similar kind and quality, without deduction for depreciation, but not exceeding the applicable amount (s) of insurance as shown on the coverage summary page for any loss Read More

What is accidental damage

The definition of accidental damage is pretty uniform across insurance policies: damage that occurs suddenly as a result of an unexpected and non-deliberate external action. In layman’s terms, that usually means an unintentional one-off incident that harms the Recreational vehicle or its contents. So, general wear and tear or damage that occurs gradually will be Read More

How would the RVPlusYou Protection Program respond where a guest destroys a lamp in my RV and will not pay to replace it

The RVPlusYou Protection Program property coverage protects RVPlusYou Recreational Vehicle Owners in the event of accidental loss or damage to real or personal property caused by guests and/or arising out of your activities as a RVPlusYou Recreational Vehicle Owner, above a minimum claim threshold of $100.00. Maximum, $5,000.  Note: The security deposit may also be Read More

What is my role throughout the claims process

Fully participate and cooperate in the investigation and the defense of the claim against you; It is important that you share all information that you have about the claim with your claim team; Be prepared to attend examinations for discovery, mediation, settlement conferences, or a trial.

Once the claim is reported what happens next

The RVPlusYou Protection Program insurers will appoint a claims adjuster to investigate the circumstances of the loss. The RVPlusYou Protection Program insurers will assess the claim to determine what coverage is available and then evaluate the claim directing any further investigation or litigation necessary. In the case of a legal action made against you, The Read More

What should I do if a liability or injury claim is made against me

Any occurrence or circumstances that could give rise to a damage or liability claim made by a renter or owner must be reported immediately. Please see our Damage Policy for details and contact RVPlusYou immediately to file a claim report under the RVPlusYou Protection Program. Assume no obligation, admit to no liability or incur any Read More

How does the liability deductible apply

A deductible is the portion RVPlusYou recreational vehicle owners are responsible for paying in the event of a claim. For example, the RVPlusYou Protection Program has a $2,500 deductible and a program limit of $300,000 in liability protection.

How would the RVPlusYou Protection Program respond where a guest slips on Member Host property and sues

The RVPlusYou Protection Program liability coverage protects RVPlusYou recreational vehicle owners in the event that someone is injured on your recreational or you are deemed responsible for personal injury or property damage through negligence, in every case solely associated with a RVPlusYou booking. The program will also defend any claims against RVPlusYou recreational vehicle owners Read More