THE RVPLUSYOU PROTECTION PROGRAM
The RVPlusYou Rental Protection Policy is a valuable benefit that covers your renter, your RV, and you when you list and rent your RV through our online booking platform. This program only applies during the rental period and only after the RV is delivered and set up, never while it is in transit or moving. Read below for details, or see our FAQ.
RV RENTAL PROTECTION POLICY: LIABILITY
►Why do RVPlusYou recreational vehicle owners need the RVPlusYou Protection program?
As an RVPlusYou member host, your primary source of protection against loss is your automobile insurance policy. However, certain insurance policies contain exclusions, i.e. situations in which the insurance company will not pay for a claim. It’s not uncommon for automobile policies to exclude coverage for losses arising out of commercial, business, rental activity, and third party involvement.
The current liability coverage on your recreational vehicle may not sufficiently protect you if where your negligence causes bodily injury to others or if you accidentally cause damage to another person’s property as a RVPlusYou recreational vehicle owner. Moreover, today, when multi-million-dollar lawsuits are common, your automobile policy may provide substantial liability limits, but it may not be enough.
It is important to consult with your professional insurance advisers to ensure your policy will respond to losses arising out of your activities as an RVPlusYou recreational vehicle owner.
The RVPlusYou Protection Program can respond where your automobile insurance does not. Whether the issue requires medical care or repair of property, you will typically have coverage up to the program’s limits. Keep in mind that there are exclusions, such as expected or intended damages, abuse or molestation, liquor liability, etc., so it is important to fully understand the program’s details.
►How would the RVPlusYou Protection Program respond if a guest slips on Member Host property and sues?
The RVPlusYou Protection Program liability coverage protects RVPlusYou recreational vehicle owners in the event that someone is injured in your RV or you are deemed responsible for personal injury or property damage through negligence. Remember that this is only in cases solely associated with an RVPlusYou booking. The program will also defend any claims against RVPlusYou recreational vehicle owners and pay for reasonable and necessary medical expenses up to the program’s limit, regardless of who was at fault.
►How does the liability deductible apply?
A deductible is the portion that RVPlusYou recreational vehicle owners are responsible for paying in the event of a claim. For example, the RVPlusYou Protection Program has a $2,500 deductible and a program limit of $300,000 in liability protection.
►What should I do if a renter makes a liability or injury claim against me?
Report any circumstances that could give rise to a claim immediately. Contact RVPlusYou to file a liability claim report under the RVPlusYou Protection Program. Assume no obligation, admit to no liability or incur any expenses for which we are or may become liable without written permission, except incurred to protect the property from further loss. Gather any documents, correspondence, memos, photos, video, etc. that may be pertinent to the claim.
►Once the claim is reported, what happens next?
The RVPlusYou Protection Program insurers will appoint a claims adjuster to investigate the circumstances of the loss. The RVPlusYou Protection Program insurers will assess the claim to determine what coverage is available and then evaluate the claim directing any further investigation or litigation necessary. In the case of a legal action made against you, the RVPlusYou Protection Program insurers will evaluate whether the policy will grant you a defense and appoint experts and/or lawyers for the defense team.
►What is my role throughout the process?
You must fully participate and cooperate in the investigation and the defense of the claim against you. It is important that you share all information that you have about the claim with your claim team. Prepare to attend examinations for discovery, mediation, settlement conferences, or a trial.
►How do settlements and policy payouts work?
The RVPlusYou Protection Program has the option to settle a liability claim without your consent to settle.
The program will pay up to the liability limit for any one occurrence and will independently settle or defend any claim or suit asking for damages. The duty to settle or defend ends when the liability limit is exhausted. Member Host coverage is subject to a deductible and RVPlusYou recreational vehicle owners must pay that amount upon request. Payment will go to the claimant if required by a settlement, mediation, trial or arbitration.
RV RENTAL PROTECTION POLICY: PROPERTY DAMAGE
►Why do Recreational Vehicle Owners need the RVPlusYou Protection program?
Simply put, the property coverage on your recreational vehicle presently may not be sufficient to protect your asset. Consult with your professional insurance advisors to ensure your policy will respond to losses arising out of your activities as a RVPlusYou Recreational Vehicle Owner. The RVPlusYou Protection Program can respond where your automobile insurance does not. If issue requires replacement or repair of property, you will typically have coverage up to the program’s limits. Keep in mind that there are exclusions, such as expected or intended damages, smoking and pets etc. This is why it is important to fully understand the program.
►How would the RVPlusYou Protection Program respond if a guest destroys a lamp in my RV and won’t pay to replace it?
The RVPlusYou Protection Program property coverage protects RVPlusYou Recreational Vehicle Owners in the event of loss or damage to real or personal property caused by guests and/or arising out of your activities as an RVPlusYou Recreational Vehicle Owner. The coverage must be above a minimum claim threshold of $100.00 with a maximum of $5,000.
►What is accidental damage?
The definition of accidental damage is pretty uniform across insurance policies. It is damage that occurs suddenly as a result of an unexpected and non-deliberate external action. In layman’s terms, that usually means an unintentional one-off incident that harms the recreational vehicle or its contents. This excludes general wear and tear or damage that occurs gradually over time. Recreational Vehicle Owners are also not covered for mechanical failure.
►Why should I complete managed property contents inventory?
It’s a good idea to create an up-to-date contents inventory to expedite a claim settlement, if you ever need to make one. With a complete contents inventory, our partners can verify property easier, which makes it easier to settle a claim. Taking a video of your RV is a good way to document the condition prior to a rental.
►What is the difference between Replacement Cost and Actual Cash Value (ACV)?
Replacement cost means the cost on the date of the loss or damage of repairing or replacing (whichever costs less) damaged property. This is without deduction for depreciation, but not exceeding the applicable insurance amount(s) as shown on the coverage summary page. Actual Cash Value(ACV) is a value assessment of an item that takes depreciation into account. In determining depreciation, we give consideration to the condition of the item immediately before the damage, the resale value of the item, & the normal life expectancy of the item in question.
►What documents will I need to provide if I make a claim?
Here’s what we will ask of you when you start your claim:
Provide as many details as possible regarding the incident, including a police or fire department report if available. For equipment or appliances, documentation includes things like invoices, receipts, photos, make/model/serial numbers (or even user
guides and warranties). Also include photographs, video, and images where available.
►How long does the claim process take?
Every case is unique. For example, restoring significant damage caused by a fire may take longer than a claim for a straightforward theft. We make provide you with the information you need to move the process along quickly, however each claim is different.
