Yes. Click on the ‘Edit’ tab and you will see it there.
Archives: FAQs
I cannot log in after authenticating my email What should I do
Remember that passwords are case sensitive. Be sure you have replicated your login exactly as you typed it when you signed up and that “Caps Lock” button is not on. If you continue to have issues, contact customer support.
I did not receive the email authentication from RVPlusYou after I signed up Where is the email
Please check your junk or spam mail box and change your email settings to list RVPlusYou as a safe sender. If you’re still having trouble, contact Customer Support.
Why can’t I use the ‘Click to Call’ feature that allows live phone calls between RV renter and RV Owner?
First, the RV listing must be owned by a Gold Host in order for a call to be initiated by the renter. We extend Gold only to those RV owners who have earned trust on RVPlusYou. Second, both renters and RV owners must have verified their mobile phone accessed through the edit profile section. By Read More
How long does the claim process take?
Every loss is different. For example, the restoration of significant damage caused by a fire may take longer than a claim for a straightforward theft. Our carrier will make every effort to provide you with all the information you need up front in order to move the process along quickly, however each claim is different. Read More
What information or documents will I need to provide if I make a claim
See our Damage Policy for details. Here’s what will be asked of you when you start your claim: Provide as many details as possible regarding the incident; A police or fire department report (if one was made); For equipment or appliances, documentation includes things like invoices, receipts, photos, make/model/serial numbers (or even user guides and Read More
What is the difference between Replacement Cost and Actual Cash Value
Replacement cost for contents means the cost on the date of the loss or damage, of repairing or replacing (whichever is less) damaged property with new property of similar kind and quality, without deduction for depreciation, but not exceeding the applicable amount (s) of insurance as shown on the coverage summary page for any loss Read More
Why should I complete a property contents inventory
It’s a good idea to create an up-to-date contents inventory to to expedite a claim settlement if you ever need to make one. With a complete contents inventory, our partners can verify property easier, which makes settling any claim easier. Video of your RV set up at the rental location is a good way to Read More
What is accidental damage
The definition of accidental damage is pretty uniform across insurance policies: damage that occurs suddenly as a result of an unexpected and non-deliberate external action. In layman’s terms, that usually means an unintentional one-off incident that harms the Recreational vehicle or its contents. So, general wear and tear or damage that occurs gradually will be Read More
How would the RVPlusYou Protection Program respond where a guest destroys a lamp in my RV and will not pay to replace it
The RVPlusYou Protection Program property coverage protects RVPlusYou Recreational Vehicle Owners in the event of accidental loss or damage to real or personal property caused by guests and/or arising out of your activities as a RVPlusYou Recreational Vehicle Owner, above a minimum claim threshold of $100.00. Maximum, $5,000. Note: The security deposit may also be Read More