20200922_RVPlusYou Playbook_with RV Set Up-Checkin Guidelines
Delivered RV Rentals > 20200922_RVPlusYou Playbook_with RV Set Up-Checkin Guidelines
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Common RV Renter Questions
The RV Owner is responsible for sterilization, following CDC guidelines for sanitizing after use. The RV owner or rental company is also responsible for the quality and functionality of the RV that they are renting out to guests.
RVPlusYou holds payment for the RV rental, thereby making sure that both parties get what they expect. Payment to the owner of the RV does NOT happen until after check out. Booking through RVPlusYou means a reliable RV rental is delivered when it’s supposed to be, and payment for services is paid on time to RV owners. RVPlusYou provides marketing, advertising, reservation and booking software, as well as a $5,000 liability and $300,000 Protection Policy designed to protect both parties.
NOTE: Only fraudsters and scammers will request payment outside of the RVPlusYou booking system. If the RV owner requests information or payment outside of the platform, do not proceed with the booking!
Rates and fees are determined by each individual RV owner. Owners publish a nightly rate, a delivery and set up rate, cleaning fees, and will list other fees that may apply, including extra mileage fees. Fees that RV owners charge may vary depending on the season, special event, etc.
RVPlusYou collects a nominal booking fee (8% to 17%) from renters. This amount is clearly outlined for you when you check availability and make a booking inquiry to an RV owner. For more information, see RV Rental Cost. For information on payments, see our Renter Payment Policy.
RVPlusYou does not get involved in the delivery of the RV. The logistics of the RV rental delivery and set up is arranged by the owner. The RV is usually delivered by the RV owner, RV Vacation Rental manager, or a contracted RV Transport company.
Yes, you almost always need to find your own campsite reservation, but that can be negotiated with the RV owner. The campsite fee is paid separately from your RV rental through RVPlusYou unless you have made arrangements with the RV host. Some campgrounds are first-come, first-serve and your RV host can advise you how to best to secure those sites. Other campgrounds book up months in advance and require reservations well in advance.
No. RVPlusYou is different than other RV rental companies. Our RV owners will deliver, and set up the RV for you at an agreed destination—RV resorts, campgrounds, special events, farms, even private homes. You never have to drive the RV. You simply drive up to the location and begin enjoying your RV accommodations. At the end of your stay, you check out and drive away.
RVPlusYou is built on a trust platform, meaning that each party is verified by phone number, email, and social media (if available). Each party creates a profile that includes a full name, descriptive personal bio, and photos. We encourage users to get to know each other through our messaging system. Renters and RV owners are rated and reviewed by each other for past transactions. This builds value for RV Owners and peace of mind for RV renters. Remember, when in doubt, ask questions! Reach out to multiple RV owners. If you′re not getting the answers you need, consider booking with another RV owner.
How Payment for RV Rental Works
The RV owner must accept your reservation request for the dates and pricing you have agreed to in order for you to see the “Book It” button where you can pay.
You must click on the shopping cart to pay and confirm your reservation. Accepted payments include Visa, MasterCard and American Express which is process via Stripe. When you reach the payment window, enter your billing information first, then click ‘Continue’. You will see the option to pay by credit card on the next screen. Click for details on How to Book.
After clicking on the “Book It” button, follow instructions to add a credit card and pay for your RV rental.
If you’ve navigated away from the payment instructions, you can find your booking in your shopping cart. Click on your name at the top of the page to find your cart and RV rental booking ready for payment.
Fill out the contact information required, accept the terms and conditins, and then click ‘Continue’. Click for More Payment Information.
How to Book an RV Rental
Enter your destination: Where you want the RV delivered; you will be sent to a search results page listing all RV rentals that deliver to that destination.
- In most cases, this is a campground where you have reservations, or an event, a private home, or work site.
- Most RV owners will deliver within 60 to 100 miles of their location for a set fee. Others will charge extra mileage fee for distances outside of their delivery area.
- Contact several RV owners to insure you have options for your trip.
- Note: Most RV owners require that you make campground reservations, unless your RV rental will be delivered to a private residence or event.
Once you find an RV rental that works for you, contact the owner and check availability.
- First you must sign up and become a member. It’s free and easy to do.
- After you complete your profile, you may contact the RV owner and ask questions: Click on “Check Availability” and follow the instructions.
The best way to find the right RV for you and your family, is to ask questions of multiple RV owners. Remember:
- It doesn’t obligate you to “Check Availability” and ask questions.
- If the RV listing doesn’t provide the necessary information or photos that help you make a decision, just ask: “Will you please upload a photo of the bathroom? Does your RV rental include camp chairs?”
- Use the ‘Click to Call’ button to speak directly to the RV owner.
- The process of asking questions allows you to determine whether or not this is a good fit.
Only after the RV owner has approved your request can you book your RV rental. Make sure you “request to book”. Note: RV owners also have the option to send a custom quote for a special offer. See payment policy for details.
Important: Once the RV owner accepts your request to book their RV, or sends a special offer, you will receive a message. Follow the prompts to your message inbox to book your rental.
- You will see a message in your inbox. Click your message to see your options:
- After you open your message, you will see the option to click on the green ‘Book It’ button and follow the instructions to pay for your RV rental.
- You may now book and pay for your rental, cancel the request, or send a message to the RV owner.
How to List Your RV For Rent
- Make sure to choose a title that will be searched. Example: “RV Rental Sleeps 8 Delivered to Houston Area Campgrounds”
- Be complete in your description:
- What should renters expect when they arrive?
- What condition is your RV?
- What sets you apart?
- Note: The more relevant, detailed, and useful information you provide, the better your chances are of booking the rental request.
Questions an RV Owner might have
RVPlusYou provides a Rental Protection Policy, that is included in our service fees. However, this damage and liability policy only applies when the RV is rented through this website, and within the contracted rental period. The RV is NOT covered while the RV is moving. Coverage applies only after the RV is set up at the destination, NOT while moving.
Note: The renter is always responsible for damages and the security deposit will always apply. Our rental protection plan is supplemental.
Most auto policies cover RV trailer towing, as well as your motorhome while you’re driving it to the campground destination, but check with your agent to be sure your RV is covered for commercial operations. Insurance is always a question that should be discussed with your insurance professional.
If your renter cancels their reservation, your cancellation policy will be employed and you will be paid accordingly.
Note: Your renter must click the cancellation button to officially cancel. Please advise your renter that they responsible for the Guest Fees, whether or not you cancel, or they cancel. Only if you cancel will they be free from paying the Guest Fees. If you, the RV owner cancels, you will be responsible to pay the Guest Fees on behalf of the renter.
Check to be sure your RV listing is displaying the correct policy.
Yes, you may let the RV renter book through the RVPlusYou platform and drive or tow your rental. It is your decision, however there are two issues to address:
- The RVPlusYou Rental Protection policy does not apply to moving RV rentals. Make sure to obtain a rider from the renter’s auto policy to cover your RV.
- The RVPlusYou terms and conditions apply to delivered RV rentals, not driving or towing rentals. Make sure to obtain a supplemental RV rental agreement that covers you for driving RV rentals.
Note: Most damage as well as excess miles on your RV will happen when you let others drive or tow. If you want to limit damage and maintain resell value, your focus should be on delivered RV rentals.
RVPlusYou will process the rental transaction on behalf of the RV owner and charge 3% of the total rental fees charged by the RV owner. Once the rental is complete, RVPlusYou releases the credit card deposit hold from the renter and pays the RV owner their portion of the rental fees (97%) within 72 hours.
Note: The 3% transaction fee charged to the RV owner is based on what the RV owner charges. In addition, RVPlusYou charges a guest booking fee of 8% to 17% to the renter.
On the day of check out, the RV Owner will receive an automated email asking about any issues or damage. RV owners should simply reply to that email. Tell the support team that there was no damage. Payment can usually be expedited and released the same or next business day. The credit card token for the renter’s damage deposit will also be released.
See Damage Policy if the RV incurred damage. Note that renters are responsible for any damage caused.
RV rental companies and individual RV owners typically list their RV’s for rent on the RVPlusYou peer to peer platform. For information on how much can be earned, see average cost to rent an RV.
RV owners can offset the high cost of owning an RV, expenses such as loan payments, insurance, maintenance and storage. RV rental companies can fill out the corners of their season by listing their RV’s. RVPlusYou returns 97% of the rental fees to the owners and rental companies.
RVPlusYou Rental Protection Policy
The RVPlusYou liability and damage policy “Protection Policy” is paid by RVPlusYou and included in the service fees paid by guest and RV owner.
How would the RVPlusYou Protection Program respond where a guest slips on Member Host property and sues
The RVPlusYou Protection Program liability coverage protects RVPlusYou recreational vehicle owners in the event that someone is injured on your recreational or you are deemed responsible for personal injury or property damage through negligence, in every case solely associated with a RVPlusYou booking. The program will also defend any claims against RVPlusYou recreational vehicle owners and pay for reasonable and necessary medical expenses up to the program limit regardless of who was at fault.
Website Help & Trouble Shooting
The ‘Click to Call’ feature is located in the messaging center, top of the message, and allows RV Owner and RV Renter to communicate over the telephone via live phone call.
The feature is only available to Gold Hosts and for those users with an updated and verified mobile phone number. To Opt Out of the feature, edit your profile and untick the box marked, “Share this number”.
Why can’t I use the ‘Click to Call’ feature that allows live phone calls between RV renter and RV Owner?
First, the RV listing must be owned by a Gold Host in order for a call to be initiated by the renter. We extend Gold only to those RV owners who have earned trust on RVPlusYou.
Second, both renters and RV owners must have verified their mobile phone accessed through the edit profile section. By verifying your mobile phone, you qualify for “Click to Call”.
How to verify your phone:
- Click on your dashboard and find your profile.
- Click on “edit profile” and scroll to the alerts section. Follow instructions to verify your mobile phone.
- Be sure you tick ‘Yes’ to accept phone calls.
You are now set up for “Click to Call” and may call a Gold Host RV owner. If you are an RV owner, you must be a Gold Host in order to use this feature and contact renters prior to booking.
Note: Once you book and pay for a rental, both parties can see contact information whether they are a Gold Host or not.